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Lost E-mails and Feedback

Posted by Neil Paine on May 6, 2010

One of the things we pride ourselves on at Sports-Reference is that we respond to every e-mail and comment that users send us. Justin has done that for BBR since he started the site in April of 2004, and I do that now in my capacity as User Affairs Coordinator. Unfortunately, we just discovered that our technology has been letting us down for the past few months. When investigating a separate feedback problem at Baseball-Reference, Sean discovered another 150 or so messages stuck in our spam filter, many of which were related to Basketball-Reference. Those were just from the past month, so it appears we've been losing a lot of legitimate messages to our spam filter for at least five or six months. We believe we have fixed the problem going forward, but if there is something you sent us that we did not respond to, please accept our apologies and resubmit it here: https://sr.fogbugz.com/

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2 Responses to “Lost E-mails and Feedback”

  1. Ricardo Says:

    Was anyone else surprised when the smoke monster assumed the form of John Locke?

  2. Neil Paine Says:

    ^LOL, nice.